ROOTSI PRIVACY & COOKIE POLICY

Effective Date: September 2026
Privacy Contact: admin@rootsi.co.za

Rootsi respects your privacy and processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act (POPIA).

  1. INFORMATION WE MAY PROCESS

Depending on your use of Rootsi, information may include:

  • name;
  • email address;
  • telephone number;
  • billing and delivery address;
  • account information;
  • order history;
  • seller information;
  • marketplace communications;
  • reviews;
  • auction activity;
  • support requests;
  • transaction information;
  • device/browser information; and
  • information reasonably required for fraud prevention and marketplace security.
  1. WHY WE PROCESS INFORMATION

Information may be processed to:

  • create and administer accounts;
  • process orders;
  • facilitate payments;
  • arrange shipping;
  • allow sellers to fulfil orders;
  • operate auctions;
  • provide Buyer Protection;
  • investigate disputes;
  • prevent fraud;
  • provide support;
  • maintain marketplace security;
  • improve Rootsi;
  • comply with legal obligations; and
  • communicate with users where permitted.
  1. SHARING INFORMATION

Information may be shared where reasonably necessary with:

  • the seller fulfilling an order;
  • couriers;
  • payment processors such as Paystack;
  • hosting and technology providers;
  • service providers;
  • professional advisers; and
  • regulatory or law-enforcement authorities where legally required.

Sellers should receive only information reasonably necessary to fulfil and administer relevant transactions.

  1. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Where payment details are entered directly into a payment provider’s system, Rootsi does not intend to store complete payment-card details.

  1. SECURITY

Rootsi uses reasonable technical and organisational measures intended to protect personal information.

No internet-based system can guarantee absolute security.

  1. RETENTION

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

  1. YOUR RIGHTS

Subject to applicable law, users may have rights to:

  • request access to personal information;
  • request correction;
  • object to certain processing;
  • request deletion where legally appropriate; and
  • lodge a complaint with the Information Regulator.

Privacy requests may be sent to:

admin@rootsi.co.za

  1. MARKETING

Optional marketing communications may be sent where permitted.

Users may unsubscribe from optional marketing communications.

Necessary communications concerning orders, accounts, auctions, security or marketplace operations may still be sent.

  1. COOKIES

Rootsi may use cookies and similar technologies.

Essential Cookies

Required for functionality including:

  • accounts;
  • login;
  • shopping carts;
  • checkout;
  • security; and
  • marketplace operation.

Preference Cookies

Used to remember selections and settings.

Analytics Cookies

May be used to understand how visitors use Rootsi and improve the website.

Marketing Cookies

Where implemented, these may help measure advertising or provide relevant marketing.

Third-party services integrated with Rootsi may also use cookies according to their own privacy policies.

Where consent is legally required for non-essential cookies, Rootsi will request appropriate consent.

Browser settings can also be used to control cookies, although disabling essential cookies may prevent parts of Rootsi from operating correctly.

  1. INFORMATION REGULATOR

Users may lodge applicable privacy complaints with the Information Regulator (South Africa).

  1. CONTACT

Privacy and personal-information enquiries:

admin@rootsi.co.za